W4 Networks 新讯息

cpuer

期待了。

DrrX

回复内容大致上：

收购前，W4 的 solusVM 的控制面板本来就在 Scranton ，而 VPS 有在两个地方，一、在 Kansas City，另一在 Scranton，目前用户继续使用分配的 IP 不会更动，然后 W4 补上一句「世事难料(nothing is in stone)」，若要更动 IP 会事先通知用户。

[ 本帖最后由 DrrX 于 2009-11-19 01:04 编辑 ]

cpuer

呵呵，他们向斯克兰顿进发。

DrrX

Well it is time to try this mass message thing again.  The last one did not work out so well as the formatting ended up with the entire message crammed together making it very difficult to read.  Hopefully this one works out a little be better!

1. Kansas Downtime / Future Plans
---------------------------------
First thing I would like to touch on is the downtime our Kansas customers experienced (IPs starting with 204.*).  The total downtime was 3 hours 6 minutes and 33 seconds.  It actually turned out to be an issue with the provider, not with the server node itself.  Sadly, we have not been able to get any explanation as to what happen, so we can only speculate as to what happened.  Perhaps a bad port on a switch? bad cable? human error?  This is the exact log from the kernel on the server itself.

Nov 29 12:02:54 customer kernel: eth0: link down
Nov 29 12:07:26 customer kernel: eth0: link up, 10Mbps, half-duplex, lpa 0x0000
Nov 29 12:07:26 customer kernel: eth0: link down
Nov 29 15:09:27 customer kernel: eth0: link up, 100Mbps, full-duplex, lpa 0x41E1

This gets me to my next point of what some of our plans are.  Both our current providers have been completely unprofessional and uncooperative since we have taken over ownership of W4 Networks.  Currently we are planning to setup new server nodes at a location in New Jersey that we already do business with.  The current timeline looks to be sometime in February when this will happen, at which time we will notify you of a migration plan to move to the new nodes.  This will be better for both us and our customers.

2. VPS Control Panel
--------------------
ALL customers are now on the new VPS control panel located at 'http://my.w4networks.com'.  Please login and verify all your information and let us know of any questions or discrepancies you may see.  For most customers (unless we have personally told you otherwise), your login will be your VPS hostname.  If you are unsure of this, you can find it out by logging into your billing control panel, and viewing the details of your products / services OR logging into your VPS via SSH terminal, and typing 'uname -n'.  If you have trouble with your password, you can use the 'Forgot Password?' option, which will send information to your billing e-mail.  If you still have trouble, please submit a ticket!

We have also added several operating system templates to the panel which will make it easy for you in the event you need to completely re-install your VPS.


3. Control Panel Location Change
--------------------------------
Before the downtime in Kansas, our web services, billing panel and DNS services were located in a VPS container on a customer node.  This was something that was left over from the previous ownership that we had planned to change, though realised it had to be done ASAP after all communication was cut off during the 3 hours of downtime.  We have since moved the panels to a dedicated web server at our New Jersey location and plan to add additional backups at two other locations in the near future.  This should help keep the communication lines open in the event of any problems.  With these changes, the support panel URL as also changed.  

Previously: http://support.w4networks.com/whmcs/
Now: http://portal.w4networks.com/

More specifically, these are the new URLs for the control panels for all customers:

WHMCS Support & Billing: http://portal.w4networks.com/
SolusVM VPS Control: http://my.w4networks.com/

We are also going to be working on some integration between the Support & Billing WHMCS panel to be directly tied into some of your VPS controls.

4. BackUPS
----------
We can not stress enough how important it is to keep your own backups.  No matter how many backup systems and reliability features we put in place, sometimes unforeseen things or catastrophic events just happen.  We have recently been able to add a easy-to-use VPS backup feature to the VPS Control panel.  It will soon be enabled for all customers, however, if you interested in testing this feature early, please submit a ticket and we can enable it for you.

5. Conclusion
-------------
Apologies for this getting so long, though I think I touched on everything I wanted to, so much for keeping it short and sweet!  We hope these changes, as well as the future changes to come will make your experience with us a good one.  Remember if you have any questions or concerns, you can submit a ticket to us at any time.



Thanks,
Nick C.
W4 Networks
http://www.w4networks.com/

[ 本帖最后由 DrrX 于 2009-12-3 12:36 编辑 ]

cpuer

第一条是堪萨斯机房的问题？

MaYi

这封邮信我是收到了。。

册那，又搬家。。。唉，害怕数据又没了.

cpuer

备份数据先。