第一封是这样的
I apologize for any inconvenience this may have caused you.
Due to the nature of your inquiry, I have escalated the issue to the appropriate department for further review and immediate attention. A Customer Service Representative will be contacting you within 24 business hours to help address and resolve the issue.
Thank you for your patience.
I hope this has resolved your issue. If you have any other questions about this issue, please contact our Support Center and refer to Service Request 1-509315964 and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
第二封是这样的
With regard to your concern, I have forwarded your request to the appropriate department for immediate attention. Please allow 1-2 business days for the issue to be resolved. As soon as it is, you will be contacted via e-mail to let you know the request has been closed.
Once processed, the refunded product will be deleted from your account in 24 hours.
I apologize for any inconvenience this may have caused you.
I hope this has resolved your issue. If you have any other questions about this issue, please contact our Support Center and refer to Service Request 1-509315964 and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
发表于 2011-3-3 15:42:41